At KoulTime, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application ("App") and services. By using KoulTime, you agree to the practices described below.
1. Information We Collect
When you use KoulTime, we may collect the following types of data:
- Account Information: Name, email address, phone number, password.
- Subscription Details: Plan type (daily, weekly, monthly, yearly), start and end dates.
- QR Code Data: Used to validate your active subscription in partner restaurants.
- Usage Data: App activity, visit logs at partner restaurants, achievements earned.
- Device Information: Device model, operating system, unique identifiers, and IP address (for security and troubleshooting).
We do not collect or store your financial details since KoulTime does not process payments.
2. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account.
- To verify subscription validity via QR code.
- To provide access to partner restaurant discounts.
- To maintain and improve the App's functionality and security.
- To communicate with you regarding updates, reminders, or support.
- To generate anonymous usage statistics for improving services.
3. Sharing of Information
We may share limited data in the following cases:
- With Partner Restaurants: Only for verifying your subscription status when you present your QR code.
- With Service Providers: For hosting, analytics, or technical support (bound by confidentiality agreements).
- As Required by Law: If requested by Tunisian authorities in accordance with applicable regulations.
We do not sell, rent, or trade your personal data with third parties.
4. Data Storage & Security
- All personal data is stored securely on protected servers.
- We use encryption and industry-standard safeguards to protect your information.
- Access to your data is restricted to authorized personnel only.
- Despite our efforts, no online service can guarantee 100% security. Users share data at their own risk.
5. User Rights
In accordance with Tunisian law, you have the right to:
- Access your personal data.
- Correct or update inaccurate information.
- Request deletion of your account and associated data.
- Withdraw consent to data processing (which may limit your use of the App).
Requests can be made by contacting us at: privacy@koultime.com
6. Cookies & Tracking
- The App may use cookies or similar technologies to improve user experience and track anonymous usage statistics.
- You may disable cookies in your device settings, but this may affect App functionality.
7. Retention of Data
- We keep your personal data only as long as your account is active or as required by law.
- After account deletion, data is securely erased or anonymized, except where retention is legally required.
8. Children's Privacy
- KoulTime is intended for users 18 years and older.
- We do not knowingly collect personal data from children under 18.
9. Changes to This Policy
- We may update this Privacy Policy from time to time.
- Significant changes will be communicated via the App or email.
- Continued use of the service after changes implies acceptance.
10. Contact Us
For questions, concerns, or privacy requests, please contact:
- Email: privacy@koultime.com
- Address: KoulTime, Tunis, Tunisia